Call Us : 0303 334 8888

Loading...

You have no items in your shopping cart.

0303 334 8888 Free Trial

Our Blog

How to speed up the service of your Restaurant?

Does your restaurant keep customers waiting? One of the major problems which affect many restaurants is the speed of their service. It is crucial to ensure that your service is fast because if you keep customers waiting, it will lead to them getting annoyed and leaving the restaurant without purchasing your products. Slow service will deter customers away from your restaurant which will have a negative impact on the sales of your restaurant. Here are a few tips to increase the speed of your restaurant’s service.

How to speed up the service of your Restaurant?

Train Employees

Do your employees know what they are doing? If your employee doesn’t know how to fulfil their job roles properly, it will lead to them being slow to take customer’s orders or slow to bring out food. This will lead to the waiting times of your customers increasing which will lead to them getting frustrated and leaving your restaurant without purchasing a meal. This shows that untrained employees will cost your restaurant a substantial amount of money. It is recommended that you give training to staff as soon as they join your restaurant. This will ensure that all of your employees will be able to do their jobs effectively. This will lead to your staff being able to take orders and bring meals out quicker. This will reduce the waiting times of your customers which will satisfy their needs. This will encourage the customers to become loyal and repeat purchase.

Correct Equipment

Do you have enough room in your ovens? It is crucial to ensure that your kitchen has equipment which will be able to meet the amount of demand your restaurant receives. This is because if your oven was not big enough, you will not be able to prepare a large quantity of meals at the same time. This will lead to meals taking a longer time to prepare as you will have to wait for the oven to have enough space. This shows that not having the correct equipment will increase the waiting times of customers which will lead to them becoming unsatisfied and leaving your restaurant. When you are buying equipment, it is important to ensure that the equipment will be able to cater for the number of customers that you have and that the equipment can run for long periods of time.

Buy an EPOS system

Does your till take ages to process payments? Traditional till systems will have slow processing speeds which means that it will take longer for staff to record orders and take payments. This will lead to the customers waiting around for their bill which will lead to them getting impatient and annoyed. This shows that a slow till could result in your restaurant being unable to satisfy the needs of your customers. This could cause your customers to lose their loyalty to your restaurant and not visit your restaurant again. This shows that your restaurant should invest into an EPOS system because it will allow your staff to process transactions quicker which will reduce the waiting times of your customers. The table ordering feature will enable your staff to record orders straight from your customer’s table and send the orders straight to the kitchen. This will lead to meals being prepared quicker which will lead to the customers receiving food quickly. This will satisfy your customers because they will not have to wait for their meals which will encourage them to become loyal and visit your restaurant again. This will enable your sales and profit to grow.

Equal amount of meals prepared

Do certain meals cause your service to slow down? It is crucial to ensure that all of your products take the same amount of time to prepare and you have an equal amount of each meal already prepared. This is because if a certain meal takes longer to prepare, it will lead to customers having to wait a long period of time for their meal which will lead to them getting annoyed. It will especially annoy customers if the people they are eating with, have already received their meals. This means that the customer’s needs will be unsatisfied which will lead to them leaving your restaurant and not visiting the restaurant again. This proves that planning the distribution of your meals is key to providing a quicker service to customers.

Sending cooked meals to customers?

Do cooked meals wait a long time before being taken to the customer? If your meals are waiting a long period of time before being taken to the customer, it will lead to the meal becoming cold. This will lower the quality of the meal which means that the needs of the customer will not be satisfied. This could lead to the customer losing their loyalty and not returning to the restaurant. This will significantly reduce the number of customers that your restaurant receives. This proves the importance of an effective method of laying out meals which need to be served to the customers. Without an effective method of serving customers, you will struggle to increase the speed of your restaurant’s service.

Don’t keep your customers waiting!

 

Write Your Comment

Only registered users can write comments. Please, log in or register