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What questions you should ask when purchasing an EPOS system

Are you looking to buy an EPOS system? When you are choosing an EPOS system for your business, you will be overwhelmed with the wide range of EPOS systems which are available to you. As a business owner, you may be looking for the cheapest EPOS system. However, there are a wide range of factors that you must consider before purchasing an EPOS system. Here are a few of the questions that you should ask the EPOS provider to ensure that you get the perfect EPOS system for your business. Even if you know nothing about EPOS systems, these questions will ensure you buy the right one.

What questions you should ask when purchasing an EPOS system

Will it rely on the internet to work?

Do you have a poor internet connection? Many EPOS systems are cloud based and will rely on an internet connection in order to operate. This means that if your internet connection is poor or goes down, you will be unable to use your system to serve customers. This will prevent you from satisfying your customer’s needs which will lead to customers avoiding your restaurant. If you decided to purchase a cloud based system, you should ask what strength your internet connection needs to be in order for your system to work. When you are choosing an EPOS system, you should ask if the system is a standalone system. A standalone system will not rely on the internet to work. If your internet connection is slow or goes down, you will be able to continue to serve your customers which will keep your customers happy.  

Will I be charged monthly costs?

When you are purchasing an EPOS system, you must consider the monthly costs that you will be charged by certain EPOS providers. Even if an EPOS system has a cheap price, you may be charged monthly costs or for the licencing of the software. This will dramatically increase the costs of your business. As a business owner, it is important to ask if you will be charged monthly costs as certain EPOS providers will not advertise that there is monthly costs. When you are choosing an EPOS system, it is recommended that you choose a provider who will not charge you any monthly costs or for the licencing of the software. This means that once you have paid for your system, you will not incur any more costs. It is recommended to look at the terms and conditions of your EPOS provider to ensure that there will be no hidden charges.

Will I receive training and support?

As a business owner, you may be inexperienced when using EPOS systems. When you are choosing an EPOS system, you must ask if you will receive training and support. There is no point purchasing a system who will not provide you with training as you will not know how to use the system. It is crucial that your provider provides you with support. If you were not provided with support and your system broke, you would be unable to get it fixed. It is recommended for you to ask whether the training and support will come at an extra cost. Many EPOS providers will charge for training and support.

What functions will I receive?

When you are looking at EPOS systems, you must ask about the features you will receive for the price that you are paying. It is important to understand that not all features may be included in the package that you are purchasing. When choosing an EPOS system, you will have the option of purchasing a wide range of modules. The customer module will enable you to create a loyalty scheme and promotions for your customers. You will also be able to create individual accounts for your customers. The employee module will allow you to create individual accounts for your employees and will give you the opportunity to manage their working hours and pay while using the EPOS system. The stock module will automatically count your stock and will automatically email an order to the supplier when the stock reaches the minimum level. The reports module will create detailed reports for a wide range of aspects of your business. You will be able to identify your successful products and identify products which are struggling. You will be able to view your profit and loss. Before purchasing the system, you should confirm with the provider that you will be receiving all of the features you need. The last thing you will want to do is to have to pay out more money.

Can I improve my EPOS system as my business expands?

When you are starting up your business, you may have limited funds which means that you will be unable to invest a substantial amount of money into an EPOS system. When you are in the early stages of running your business, your business will be small. This means that you may not need certain accessories or modules. However, your objective will be to expand your business and become established. This will not be possible if you have not improved your EPOS system. When you are negotiating with your EPOS provider, it is essential to find out whether you will be able to add accessories and modules to your EPOS system. The ability to add on modules and accessories is crucial as this will enable you to improve your EPOS system when you can afford it.

What is the perfect EPOS system for you?

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